Shipping policy

Shipping Information

At Natuva Labs, we handle every order with care and efficiency to ensure a seamless shopping experience. Below are the details of our shipping process.

Shipping Range

Countries: We currently ship to the United States, Australia, Canada, New Zealand, and Poland.

Shipping Costs

- USA (4–7 Business Days): USD $3.90 / Free over USD $60
- Australia (4–7 Business Days): A$5.90 / Free over A$65
- Canada (4–7 Business Days): CA$5.90 / Free over CA$59
- New Zealand (4–7 Business Days): NZ$6.90 / Free over NZ$79
- Poland (4–7 Business Days): 15,00 zł / Free over 149 zł

*No Hidden Fees: All costs are clearly stated at checkout.

Processing Time

- Order Processing: Orders are processed the next business day.
- Order Cut-Off Time: 11:00 PM Brussels time.
- Weekend Orders: Orders placed after 11:00 PM on Friday will be processed the following Monday.
- Exceptions: Processing times may be longer during promotional offers, holidays, or special events.

Delivery Time

- Estimated 4–7 business days for all destinations.
- Business Days: Shipments occur Monday to Friday.
- Note: Delivery times are estimates and may vary due to external factors such as weather or courier delays.

Total Estimated Shipping Time

- Processing Time: Next business day
- Delivery Time: 4–7 business days

Shipping Process

- Reliable Courier Services: We ship all orders via trusted local and international couriers.
- Tracking Information: Tracking details are emailed once your order has been dispatched.
- Insured Shipments: In case of loss or damage, please contact our customer service team for assistance.

Tracking Instructions

- Tracking Info: You'll receive an email with your tracking number and courier details.
- Track Your Order: Visit our Track Your Order page and enter your details to view the status of your order.