Privacy policy

This Privacy Policy describes how Tilen Piskule s.p. ("provider", "we", "our") collects, uses, and shares information when you use our website to purchase our products. This policy is effective from March 11, 2026.

Company Information

Tilen Piskule s.p.
Keršova 3, Vojnik, Slovenia
3212, Vojnik
Company Registration Number: 7361769000
VAT: SI38879387
Operating under European business regulations

The administrator of personal data is Tilen Piskule s.p., Keršova 3, Vojnik, Slovenia.

Type of Service

We offer water filter straws through our website, delivering safe and portable water filtration solutions to customers worldwide.

Information Collected

We collect the following types of information:

- Personal Information: When you place an order, we collect details such as your name, billing address, shipping address, email address, and phone number. This information is required to fulfil your orders and keep you updated on their status.
- Account Information: If you register an account, we collect your username, password, and security questions.
- Shopping Information: We collect data about products you view, add to your cart, or save to your wishlist.
- Customer Support Information: We collect the information you share when communicating with us, such as messages sent through our Services.
- Technical Information: We may automatically gather technical data such as your IP address, browser type, operating system, and device information when you browse our website. This helps us improve user experience and resolve technical issues.
- Analytics and Tracking Technologies: We use third-party cookies and similar technologies for analytics and advertising, including:
  - Microsoft Clarity: We use Clarity to gain insight into how visitors navigate our website through session recordings and heatmaps, helping us enhance the user experience.
  - Facebook Pixel: We use Facebook Pixel for advertising and analytics to track conversions and refine our marketing efforts.
  These technologies may collect data such as your IP address, browser type, operating system, and browsing behaviour. This information is used to analyse website traffic, measure advertising performance, and personalise your experience. Third-party cookies are governed by the privacy policies of their respective providers.
- Functional Features: We use scripts on our website to support features such as wishlist functionality and language preferences. These may collect data to improve your experience and retain your settings across sessions.

How We Use Your Information

We use the information we collect for the following purposes:
- Processing orders and payments
- Sending order updates and providing customer support
- Personalising your experience on our website
- Analysing website usage and trends to enhance our services
- Running email marketing campaigns through Shopify (with your consent)
- Operating Facebook Pixel and Microsoft Clarity for marketing and analytics
- Improving website functionality and overall user experience

Sharing Your Information

We may share your information with third parties for the following purposes:

- Service Providers: We may work with third-party service providers to help us process orders, run marketing campaigns, analyse website usage, and deliver customer support. These providers include:
  - Shopify (e-commerce platform and email marketing)
  - Payment processors (Shopify Payments, PayPal)
  - Shipping and logistics partners
  - Microsoft Clarity (analytics)
  - Facebook/Meta (advertising)
- Business and Marketing Partners: We collaborate with business and marketing partners, including Shopify, to deliver services and show you relevant advertising. For example, we use Shopify Audiences to help tailor the ads you see on third-party websites. To restrict Shopify merchants using these ad services from using your personal information, visit https://privacy.shopify.com/en. Our partners handle your information in accordance with their own privacy notices.
- Affiliates: We may share your information with affiliated entities within our corporate group in our legitimate interest to operate our business effectively.
- Business Transactions: In the event of a business transaction such as a merger or insolvency, your personal information may be transferred as part of that process.
- Legal Compliance: We may disclose your information where required by law or in response to valid requests from public authorities, to enforce applicable terms, or to protect our rights and those of our users.
- With Your Consent: When you direct us to share information with third parties, such as to fulfil a shipment or through social media integrations.

We are not responsible for the accuracy of information provided by third parties, nor for their policies or practices.

Categories of personal information disclosed in the past 12 months:

Category | Categories of Recipients
Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf, business and marketing partners, affiliates
Commercial information such as order information, shopping information and customer support information | Vendors and third parties who perform services on our behalf, business and marketing partners, affiliates
Internet or other similar network activity, such as usage data | Vendors and third parties who perform services on our behalf, business and marketing partners, affiliates

We have also "sold" and "shared" personal information over the preceding 12 months for advertising and marketing purposes, including identifiers, commercial information, and internet activity, with business and marketing partners.

User Generated Content

Our Services may allow you to submit product reviews or other user-generated content. Any content posted to a public area of our Services will be visible to others. We do not control who may access information you choose to make public, and cannot guarantee that such parties will respect your privacy or handle it securely. We are not responsible for the privacy or security of any information you make publicly available.

Third Party Websites and Links

Our website may contain links to third-party websites or platforms. If you follow a link to a site we do not control, we encourage you to review their privacy and security policies before proceeding. We do not guarantee the accuracy or reliability of content on external sites, and our inclusion of such links does not imply endorsement of those platforms or their operators.

Data Retention

We retain your personal information for as long as needed to fulfil the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. Order and transaction records may be kept for accounting and tax purposes as required under Slovenian law.

Your Rights Under GDPR

As a European Union (EU) business, we operate in accordance with the General Data Protection Regulation (GDPR). You hold the following rights with respect to your personal data:

- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your personal data, except where retention is required for legal, accounting, or tax obligations.
- Right to Restriction: You may request that we limit how we process your personal data in certain circumstances.
- Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time.
- Right to Opt-Out of Sale or Sharing or Targeted Advertising: You have the right to direct us not to "sell" or "share" your personal information, or to opt out of processing for targeted advertising. If you visit our site with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser.
- Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use and disclosure of sensitive personal information to what is strictly necessary to provide our Services.
- Right to Appeal: If we decline your request, you may appeal that decision by responding directly to our denial.
- Authorised Agents: You may designate an authorised agent to submit requests on your behalf. We will require the agent to provide proof of authorisation, and may ask you to verify your identity directly with us.

To exercise any of these rights, please contact us at support@natuvalabs.shop. We will not discriminate against you for doing so. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal information, please reach out using the contact details below. If you are unsatisfied with our response, you may appeal directly or file a complaint with your local data protection authority.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. You may manage cookie preferences through your browser settings, though disabling certain cookies may limit the functionality of some website features.

The main cookies we use include:
- Essential Cookies: Necessary for core website functions (shopping cart, checkout)
- Analytics Cookies: Microsoft Clarity for website usage insights
- Marketing Cookies: Facebook Pixel for advertising and conversion tracking
- Functional Cookies: For wishlist and language preference features

For details about cookies used by our Shopify-powered store, see https://www.shopify.com/legal/cookies.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. We ensure all such transfers comply with applicable data protection legislation. Where personal data is transferred outside of Europe, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent instruments issued by the relevant authority, unless the destination country is deemed to provide an adequate level of protection.

Security and Retention of Your Information

We apply appropriate technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no security system is entirely foolproof, and we cannot guarantee absolute security. We advise against sharing sensitive or confidential information through unsecured channels.

Children's Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their personal data, please contact us using the details below to request its removal. As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" personal information belonging to individuals under 16.

User Choices

You have the following options regarding your information:
- You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in any such email. We may still send non-promotional messages, such as order confirmations or account notices.
- You may manage your cookie settings through your browser at any time.
- You may contact us at support@natuvalabs.shop to request access to, correction of, or deletion of your personal information.

Policy Updates

We may update this Privacy Policy from time to time. Any revisions will take effect immediately upon being published on our website. We recommend reviewing this page periodically to stay informed of any changes. Continued use of our website following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your GDPR rights, please get in touch:

Email: support@natuvalabs.shop
Address: Tilen Piskule s.p., Keršova 3, Vojnik, Slovenia